We strive to provide our users with a seamless and enjoyable experience while participating in Fantasy Cricket games. We understand that circumstances may arise where you may need to request a refund for certain services or transactions. This Refund Policy outlines the terms and conditions governing refund requests and applies to all refundable services offered on our platform.
- Eligibility for Refunds:
Refunds may be requested under the following circumstances:
- A technical issue or system error resulting in the inability to participate in a contest or access a service for which payment was made.
- Duplicate transactions or accidental payments made for the same service.
- Cancellation of a paid service within the specified timeframe as outlined in the cancellation policy.
- Non-Eligibility for Refunds:
Refunds will not be processed under the following circumstances:
- If a contest or service has already commenced or been completed by the User.
- In cases where a user has violated our Terms and Conditions, resulting in account suspension or termination.
- If the User fails to provide accurate and complete information required for refund processing.
- Refund Request Process:
To request a refund, the User must submit a refund request via support@fantasypro.in within 24 hours from the date of the transaction. The request must include the following details:
- User's name and registered email address.
- Transaction date and reference number.
Reason for the refund request, along with any supporting documentation if applicable.
- Refund Approval and Processing:
Refund requests will be reviewed by our support team, and eligibility for a refund will be determined based on the circumstances surrounding the request. If the refund request meets the eligibility criteria, the refund will be processed within 5-7 business days from the approval date.
- Refund Method:
Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available or feasible, we may request alternative payment details from the User to process the refund.
- Partial Refunds:
In some cases, partial refunds may be processed, depending on the circumstances of the refund request. This may occur, for example, when a contest or service is partially utilized, or when a refund is requested for a portion of a multi-service package.
- Non-Refundable Services:
Certain services or contests may be labeled as "non-refundable," and the purchase of such services will not be eligible for a refund under any circumstances, as specified during the purchase process.
- Changes to Refund Policy:
We reserve the right to update or modify this Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically to stay informed about any changes.
Contact Information:
If you have any questions or need assistance regarding our Refund Policy or refund requests, please contact our support team at support@fantasypro.in